OUTBOUND CALL CENTER SERVICES

Outbound Call Center Services are calls made by our agents to sell your product or service to your prospective clients.

The outbound calls are also used in market research campaigns, debt collections, courtesy calls, appointment set ups , product/service promotion, tele surveys and follow ups.

We operate 24/7, 365 days a year with multi-language operators.

All incoming calls are answered in the name of your company.

Reports are processed daily/weekly and emailed to you. Information such as number of calls undertaken, answered and unanswered calls is factored in our reports. We can set up appointments and follow up on these for you.

We will dedicate an experienced manager to deal with each client specifically throughout the duration of the project.

We carry out each specific project in accordance with the brief given to us by the client. In other words, the client is always in control of each project undertaken by us.

Your assigned team will be trained in before project commencement according to your script requirements. We can adapt and modify scripts as and when required.

We have the resources, manpower and know-how of how to handle all your incoming calls.

 

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• "The most important thing is to keep customers happy ."
• Daniel, Customer Service Representative
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• CASE STUDY: Computer Software Company
  

Our client: a fast growing computer software company in Bucharest.

Their project requirement: Product Promotion and Appointment Set up.

Results:The target was to have 5 appointments set up within one month. Our agents far exceeded the expected results and there were 20 appointments set up within one month.