INBOUND CALL CENTER SERVICES

Inbound Call Center Services handles your incoming calls from clients to obtain information on your products or services, answer telephone calls, send an order, report an error, ask for assistance, make a reservation, up sell or make an appointment.

We operate 24/7, 365 days a year with multi-language operators.

All incoming calls are answered in the name of your company.

Reports are processed daily/weekly and emailed to you.

We will dedicate an experienced manager to deal with each client specifically throughout the duration of the project.

We carry out each specific project in accordance with the brief given to us by the client. In other words, the client is always in control of each project undertaken by us.

Your assigned team will be trained in before project commencement.

We have the resources, manpower and know-how of how to handle all your incoming calls.

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• "I like interacting with customers, I like helping and assisting others."
• Ana, Customer Service Representative
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• CASE STUDY: Medical Homeopathy Association.
  

Our client: a leading Homeopathy Society based in Romania.

Their project requirement: Event Organisation and promotion for one of annual conference held in Nov 2008. Required contacting medical experts: pharmacists, doctors, veteriarinaries and other medical consultantants and handling paid reservations.

Results: A proven success. The turnout was three times more than their previous year intake.